Payment Terms

1. Accepted Payment Methods

At Neixo, we provide secure and convenient payment options for our customers.

We currently accept the following payment methods (as displayed at checkout):

• Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club
• Express Checkout Options: Apple Pay, Google Pay, Shop Pay

Note: Available payment methods may vary depending on your location and will be clearly displayed during checkout before payment is completed.

2. Secure Payment Processing

All payments on our store are processed through Shopify’s secure payment system and trusted third-party payment providers.

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all data during transmission
• PCI DSS Compliance: Payment processing partners comply with global PCI DSS security standards
• No Card Storage: We do not store or have access to your full credit card details

Your payment information is handled securely by certified payment processors at all times.

3. Currency & Pricing

• Default Currency: All transactions are processed in United States Dollars (USD)
• Currency Conversion: If your payment method uses a different currency, your bank or card issuer will apply the applicable exchange rate
• Additional Fees:  Neixo is not responsible for any foreign transaction fees or currency conversion charges applied by your financial institution

All prices displayed at checkout represent the final amount charged (excluding any bank-related fees).

4. Taxes & Charges

• Applicable taxes (if any) are calculated based on your shipping destination and local regulations
• The total amount payable, including taxes, will be clearly shown at checkout before you complete your order
• We do not apply hidden charges or undisclosed fees

5. Order Verification

To ensure transaction security and prevent fraudulent activity:

• We reserve the right to verify billing and payment details before processing an order
• In some cases, additional verification may be required

If your payment is declined, please check your billing information or contact your payment provider.

6. Payment Timing

• Immediate Charge: Payments are charged at the time of order placement
• Order Confirmation: You will receive a confirmation email once your payment is successfully processed

7. Refunds & Chargebacks

• Refunds for approved returns or cancellations will be issued to the original payment method
• Processing times may vary depending on your payment provider

For full details, please refer to our Refund Policy.

8. Contact Information

If you have any questions regarding payments, please contact us:

• Store Name: Neixo
• Email: hello@neixo.com
• Phone: +44-7754709102
• Business Address:91 Amethyst Rd, Christchurch BH23 3ED, United Kingdom
• Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)